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Complete Support

The plan provides a widespread solution enclosure towards your IT based needs. It presents support from our dedicated IT engineers aiming for reduced downtime while conferring to your peace of mind towards the issues. The service ranges to being on business hours, or extended hours, 7 days a week. As a client benefiting from our services, the help desk service in particular is more than a break/fix offered solution – it’s a fundamental and concurrent part of your IT strategy within your business. Your employees can contact us to our dedicated Help Desk Team. Expect these services for one fixed monthly fee, so there are no unexpected bills to you and your business.

Services Included

  • Onsite Support (Servers, PCs and Other IT Infrastructure)
  • Online Support
  • Telephone Support
  • Network Monitoring and Maintenance
  • Firewall management
  • Server Support
  • System health check
  • System Audits
  • Daily monitoring and maintenance of backups
  • Anti-Virus updates on server(s) and Desktops.
  • Applying Windows and Office hotfixes/patches to all computers and servers
  • Installation and configuration of new PCs
  • Monthly Report
  • Coordination with different vendors like ISP
  • User management
  • System Documentation
  • PC Support and Upgrade
  • Maintenance of router, modem, switch
  • Installation of Printer
  • IT Policies
  • And many more….