In the competitive times we live in today, references are increasingly gaining importance. When someone seeks information on services you offer, there are a number of other similar service providers who are shown on search engines as well. To stand out from these crowds, it is important to maximise the use of your existing clients as referrals. Referrals, even today are the most credible forms of advertising due to the human factor. Here are some ways to boost your business with a essential referral aspect:
Testimonials and Experiences by Clients
While a known acquaintance can do wonders for a business when referring a firm to individual, testimonials can go a long way to boost your business as well. One of the first things a potential customer will want to know is if others had a good experience when undertaking your services. Having existing customers fill out a survey or simply send in some words to display on your website can be an amazing way of increasing your credibility. Even if you receive a criticism, put the words up with a response on what was done to rectify the negative response. It can make your firm appear real and relatable!
Referral Benefits Program
Having a referral benefit program incentivises the process of referring to a friend or family. By simply offering a discount, cashback or credit balance to both the referrer and the referee, you can ensure that customers actually recommend your services to another person. Instead of spending money and time into pursuing promotional activities, it may be an effective strategy to make use of existing channels first.
Finally, offering qualitative services is a must to a successful client reference program. You need to set yourself above the par and amaze them with your business capabilities in order to instil some faith in them and make you recommendation worthy!